HOW TO MAKE A CLAIM

Consumer

Claims are made to the company from where you purchased the product.

  • Did you buy the product from Josef Davidssons AB? Fill out the form below.
  • Did you buy the product from one of our resellers? Please contact them.

Reseller

Fill out the form down below.

In the event of visible damage or missing goods, a notification must be made immediately upon delivery of the goods.

  • Write on the consignment note what is missing or damaged. The note must also be made on the carrier’s copy of the consignment note.
  • In the event of hidden damage that is not visible on the outside of the package, notification is made to us no later than 5 days after arrival.

Any compensation for damage to goods or packaging that is not noted on the consignment note, may not be paid.

If the complaint concerns a wood-burning stove, the product’s serial number needs to be stated. See label attached to the product or packaged in the brochure material provided.

Fill out the form to make a complaint